Thames Water – our waste water company

Buckland is provided with sewerage services by Thames Water and the charges levied are included within the bills issued by Sutton and East Surrey Water (“SESW”).

Sewerage Problems

If you wish to report a sewerage problem call the 24-hour Customer Centre on 0800 316 9800 or click here to submit a report via the Thames Water website.

Surface Water rebate from Thames Water – could you secure a reduction in your bill?

Surface water is rainwater that falls on to your property and runs via guttering and drainpipes into the public sewer, or water that enters the sewer from activities such as car washing.

If all the surface water falling on your property drains into a soakaway, watercourse, stream or river you may be eligible for a “surface water rebate”.

If you are receiving the rebate already, you will see “Surface water rebate” printed on your bill.  If you wish to claim a rebate click here to be taken to Thames Water’s website.  Please note that claims must be submitted via the website or in writing and that the rebate will not be backdated beyond the start of the billing year (1st April) – in which it is submitted.

Hunt the Pump

Thames Water is set to take on responsibility for 4,000 sewage pumping stations from property owners and managers and is appealing to customers to help identify privately owned sewage pumping stations.

New government legislation means sewage pumping stations, which power wastewater away from properties and out into the public sewer pipe network, currently owned and maintained by customers will become legally owned and operated by the local water company in October 2016.

The pumping stations are found in all shapes and sizes, and can be in places where there are a number of properties needing to connect to the public sewer network. Customers will know they have one as they’ll be paying to maintain and power them.

Jerry White, of Thames Water, said: “This is really good news for customers. We’d urge anyone who thinks they may have one to get in touch so we can check they are eligible for the transfer of ownership. In some cases, as well as electricity savings, maintaining and replacing pumps can cost thousands of pounds so it’s an excellent deal for them.  “We believe we know where approximately half of the stations we need to take over are, but really need help to find the other 1,800. Please get in touch if you think this applies to you and we can take on the responsibility forever.”

The team at Thames Water has advised that a sewer pumping station is likely to be ‘adopted’ by the company if it was in use before July 2011 and either (i) serves a single property and is outside the property boundary or (ii) serves two or more properties.

If you have a private pumping station click Pump Hunt to make Thames Water aware.

To visit the Thames Water website click here.