Sutton and East Surrey Water – our water supply company

Sutton and East Surrey Water (“SESW”) can trace its origins back to the mid 19th century, when Victorian engineers began to supply water direct to people’s homes and continues today to serve Buckland as one of the UK’s smallest supply-only water companies.  During the five years leading up to 2015 SESW has invested more than £100M to help secure supplies and improve network resilience.  This has included a major upgrade of their Bough Beech treatment works; a new water main along the A217, and the new strategic main between Outwood and Buckland.

SESW continues to invest in the renewal of its network of water supply pipes and is proud to have one of the lowest leakage levels in the industry.  If you spot a leak please click report it to help SESW to take prompt action or, if you prefer, 01737 772000.

Water – be water wise

The SESW supply area is within the driest and most densely populated part of the UK and the average domestic consumption rate is currently 160 litres per person, per day.  SESW is encouraging us all to play our part to help preserve supplies and asks you to consider:

Could you save money by installing a water meter?

Use the SESW online water energy calculator to find out if you could save money having a water meter. To apply, please call SESW 01737 772000 or apply online. Click water meters to find out more.

Are you making the most of SESW offers to help you use less water?

SESW customers can order a free water saving pack that includes a Bubblestream kitchen tap attachment and an aerated showerhead.  Click save water  to order your pack today.

SESW Support Scheme

If you pay your water bill to SESW or to a housing association and are experiencing financial difficulty you may be eligible for a 50% reduction in your water charges.

Conditions do apply but, if you or your partner are in receipt of one or more means tested benefits or your household income is less than £16,105 and you are over the age of 61, are registered disabled or have parental responsibility for a child under the age of five, please click click SESW Support Scheme or call the SESW Customer Services Team on 01737 772000 to find out more.

SESW Helping Hands Scheme

SESW offers a range of serviced as part of their Helping Hands Scheme – click here to find out more.

Rainfall data                                               

Our local water supply company has been measuring the amount of rainfall at the Head Office site in Redhill since 1910.  Click water resources to see the latest updates that include recently reported water levels in the SESW Bough Beech reservoir and in the Wellhouse borehole.

Sewerage Services

Buckland is provided with sewerage services by Thames Water and the charges levied are included within the bills issued by SESW.  Click Thames Water to find out more.